tag:status.pinpoint.support,2005:/historyPinpoint Status - Incident History2024-03-28T18:40:41ZPinpointtag:status.pinpoint.support,2005:Incident/180946072023-08-09T16:03:42Z2023-08-09T16:03:42ZNetworking Issue<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Resolved</strong> - Our hosting provider has confirmed full resolution of the issue impacting network connectivity.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Monitoring</strong> - Our hosting provider has rolled out a fix and is monitoring to ensure stability.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:26</var> UTC</small><br><strong>Identified</strong> - We have just seen a reoccurrence of the issue.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:15</var> UTC</small><br><strong>Monitoring</strong> - Our own monitoring systems inform us that we are no longer experiencing any network issues. <br /><br />We are continuing to monitor the situation closely and will provide an update in due course.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Update</strong> - There is currently an ongoing networking issue affecting all of our hosting providers services. From our investigation we can see that this is preventing some requests from being made to and from the Pinpoint servers.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing an intermittent network issue due through our hosting provider, Digital Ocean. We are currently tracking the issue and will provide further updates as more become available.<br /><br />The issue can be tracked here: https://status.digitalocean.com/incidents/q4b09b022nmh</p>tag:status.pinpoint.support,2005:Incident/127369742022-11-06T21:30:00Z2022-11-06T22:21:47ZMinor System Outage<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:30</var> UTC</small><br><strong>Resolved</strong> - Web servers are currently not configured to serve requests.</p>tag:status.pinpoint.support,2005:Incident/127369512022-11-06T03:00:00Z2022-11-08T23:18:52ZSystem Outage<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Resolved</strong> - A schema change applied as part of a new feature release has caused the database to stop serving requests.</p>tag:status.pinpoint.support,2005:Incident/61655812021-02-01T17:00:07Z2021-02-01T19:38:12ZWeb Server Process Failure: System Outage<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. A post mortem will be provided in due course.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.pinpoint.support,2005:Incident/56648352020-11-26T17:30:00Z2020-11-26T21:49:30ZWeb interface partially inaccessible<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Resolved</strong> - An internal database query resulted in an extremely high load on our database server causing the app to be slower than usual to load for some users for a period of 10 minutes on two separate occasions between 17:25 and 18:50 GMT.</p>tag:status.pinpoint.support,2005:Incident/50628222020-09-10T20:00:00Z2020-09-12T18:12:18ZWeb interface partially inaccessible<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Resolved</strong> - An errant digest and reporting process created an extremely high load on one of our web servers meaning that the app was slower than usual to load for some users for a period of 20 minutes.</p>tag:status.pinpoint.support,2005:Incident/36253822020-02-28T12:30:00Z2020-02-29T12:42:18ZPlatform Outage<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Resolved</strong> - For around 3 minutes the entire Pinpoint application was unavailable for all end users.</p>tag:status.pinpoint.support,2005:Incident/25025742019-06-06T10:15:46Z2019-06-06T10:15:46ZFacebook API Issue - Unable to create new adverts<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:15</var> UTC</small><br><strong>Monitoring</strong> - Facebook is still showing the issue as unresolved, but our testing shows that we are able to upload and download images to Facebook and create new adverts.<br /><br />We are still monitoring the situation and will provide a further update once the issue has been closed by Facebook.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Identified</strong> - There is currently an issue with Facebook's API that is preventing us from uploading or downloading images associated with adverts. As a result, we are currently unable to create new Facebook adverts.<br /><br />Please rest assured that all Facebook adverts already created are still running without issue. Facebook is aware of the issue and we are monitoring the situation and will provide updates as appropriate.</p>tag:status.pinpoint.support,2005:Incident/24637442019-05-30T08:04:09Z2019-05-30T08:04:09ZFacebook API Issue - Unable to retrieve ad performance data.<p><small>May <var data-var='date'>30</var>, <var data-var='time'>08:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>10:55</var> UTC</small><br><strong>Identified</strong> - There is currently an issue with Facebook's API that is preventing us from connecting to certain Facebook Business Manager accounts. As a result, we may currently be unable to report on the performance of your recruitment advertising and/or create new Facebook Ads on your behalf.<br /><br />Please rest assured that all Facebook Ads already created are still running without issue and the reporting data will automatically update to reflect performance once Facebook have rectified their API issues. No data will be lost.</p>tag:status.pinpoint.support,2005:Incident/17829352018-06-22T15:02:46Z2018-06-22T15:02:46ZMinor Admin Outage<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Resolved</strong> - This has now been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>Identified</strong> - We've identified an issue that is causing the Pinpoint administrative interface to be unresponsive for a number of end-users. We're investigating this currently and will revert back as soon as we've resolved the issue.</p>tag:status.pinpoint.support,2005:Incident/17497162018-05-31T19:31:44Z2018-05-31T19:31:50ZWeb Interface Down - DigitalOcean Network Issue<p><small>May <var data-var='date'>31</var>, <var data-var='time'>19:31</var> UTC</small><br><strong>Resolved</strong> - This has been resolved - total downtime was 31 minutes. DigitalOcean have applied a fix to their network issue and services are back up and running. Please accept our sincere apologies for any inconvenience caused.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing intermittent downtime on our web-facing infrastructure (The Candidate Experience, Pinpoint Admin and our Marketing Site). This is due to a network connectivity issue in our Amsterdam DC (via DigitalOcean). We're in contact with DigitalOcean and they're working to rectify this issue - we'll provide an update as soon as we're back online.</p>tag:status.pinpoint.support,2005:Incident/16519712018-03-21T19:51:04Z2018-03-21T19:51:04ZPlatform Outage - Unplanned Infrastructure Maintenance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:51</var> UTC</small><br><strong>Resolved</strong> - We experienced a brief platform outage between 7:41pm and 7:48pm GMT on Wednesday 21st March. The issue arose when our cloud provider had to perform an unplanned reboot of its hypervisors in one of the zones that we utilise. The platform is now operational again - apologies for any issues.
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<br />Please contact our support team (support@pinpointhq.com) if you require further information and/or assistance.</p>