Emails stuck in sending status

Incident Report for Pinpoint

Resolved

This incident has been resolved.

Posted Sep 01, 2026 - 15:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 01, 2026 - 10:30 UTC

Identified

We have identified the issue - our engineering team is currently working on a fix and will provide a further update once this has been resolved.

Posted Sep 01, 2026 - 09:40 UTC

Investigating

We are currently investigating an issue affecting emails that are becoming stuck in a “Sending” status.

Our engineering team is aware of the issue and is actively investigating.

We’ll provide further updates as we learn more and work towards a resolution.

Posted Sep 01, 2026 - 08:20 UTC

This incident affected: Pinpoint.